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How do I use my voucher after my reservation is completed?
- Each product uses different methods.
Please read the 'How to Use' carefully from the information of the reserved product and proceed in order.
- Each product uses different methods.
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How do I view my reservation progress?
- You can view it product by product in your Purchase History under My Page.
It will be shown as either Payment Completed, Reservation in Progress, or Reservation Completed
For refunds, it will be shown as either Refund Requested or Refund Completed
- You can view it product by product in your Purchase History under My Page.
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What is a WAUG app mobile voucher?
- Mobile app vouchers can be viewed under Purchase History or by clicking on the fourth icon at the bottom of the main page on the app. Then, click View Voucher on the product you wish to view.
You will be able to present and use the mobile voucher right away and won't necessarily have to print it out.
However, there are products that require a printed voucher. Please make sure to check "How To Use."
- Mobile app vouchers can be viewed under Purchase History or by clicking on the fourth icon at the bottom of the main page on the app. Then, click View Voucher on the product you wish to view.
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I did not receive a voucher.
- Each product has a different confirmation time, i.e., voucher delivery time.
There are vouchers issued immediately after purchase, and there are also ones with a delivery time of up to 3 days.
First, please check the voucher delivery time of your purchase.
The voucher can be found in the email you entered and on the WAUG app voucher.
- Each product has a different confirmation time, i.e., voucher delivery time.
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How do I make a reservation?
- Select the desired city, the product then the date and different options.
Choose from the options and make a payment.
- Select the desired city, the product then the date and different options.